Welcome to TeslaCoolGoods.com's Shipping Policy. Please review the following terms carefully to understand our practices regarding the shipping and handling of your purchase.
Shipping Destinations
Currently, TeslaCoolGoods.com ships exclusively to the continental United States.
Order Processing Time
Orders are processed within 1-2 business days. The processing of your order is the time it takes to prepare your items for shipping and does not include the shipment's transit time.
Order Cutoff Time
Our order cutoff time is 5:00 PM (MST), Monday – Friday. Orders placed after 5:00 PM (MST) on Friday and throughout the weekend will be processed and shipped the next Monday, with consideration for holidays potentially extending this processing time.
Shipping Method and Fees
Currently, we utilize DHL EXPRESS for shipping, and the shipping cost is determined based on the package value. Shipping will be complimentary if your order totals $150.00 or more (including $150.00). For orders under $150.00, a shipping fee of $6.99 will apply.
Product Shipping Time
The estimated shipping time for our products is 3-8 business days. Under normal circumstances, the final delivery time is generally 4-10 days.
Taxes
Customers will not incur any additional taxes; all applicable taxes are covered by TeslaCoolGoods.com.
Extended Delivery Times
If the delivery time exceeds 30 business days, our company will either resend your order and provide a $10 discount coupon or offer you the option of a refund.
Extended Order Processing Times
If your product has no specific remarks and the order processing time exceeds 10 days, please get in touch with our customer service immediately. After verification, we will reschedule your shipment and provide a $10 discount coupon.
Lost Items
While our company is not liable for lost items, we are ready to assist in contacting the logistics company on your behalf.
Post-Shipment Order Inquiries
For inquiries regarding your order once it has been shipped, please contact our customer service team. Further information is available in our FAQs section.
Before Purchase
Please ensure that your delivery information is accurate and complete before placing your order. After an order has been dispatched, we are unable to amend the shipping address.
Final Note
TeslaCoolGoods.com is not responsible for shipping delays outside our control, such as weather conditions, shipping carrier delays, international customs clearance, etc.
By completing a purchase with TeslaCoolGoods.com, you agree to the terms outlined within this Shipping Policy. Thank you for shopping with us, and we look forward to serving you.